Ireland
UKHow we train our teams
The safety of those we support is our priority. We ensure all Healthcare Assistants receive expert, nurse-led training from our in-house Clinical Case Managers, enabling them to confidently support children, young people and adults across all aspects of complex care.
As an individual’s needs change or evolve over time, our Healthcare Assistants benefit from continuous coaching and training, ensuring they are equipped with the skills required to respond effectively to changing needs.
Our specialist complex care training
Our in-house Clinical Case Managers personally deliver our comprehensive training programmes. They are registered nurses with extensive paediatric and adult care experience, providing assurance that each individual’s care team has received industry-recognised, specialist training.
We deliver a complex care training model to all frontline colleagues, covering a range of key subjects and specialist skills required to support the needs of children, young people and adults. Through this model, we provide colleagues with:
Our mandatory training focuses on the safety and risk limitation involved in providing complex care. We cover areas such as moving and handling – including the use of hoists and mobility aids – and basic life support, including airway and respiratory management and acute anaphylaxis management.
Alongside mandatory training, our staff are trained in a wide range of clinical care skills. Taught by our registered Clinical Case Managers, they accrue skills in:
- Airway clearance
- Infection control and hygiene
- Medication management
- Multiple programmed invasive and non-invasive ventilation
- Nutrition and hydration – including PEG/PEG-J tubes, feeding pumps and other enteral devices
- Respiratory management
- Tracheostomy care
- Seizure management
- Vital signs diagnostics.
We use national guidelines from the NHS, Great Ormond Street Hospital and other paediatric settings to inform our training. Delivered by our experienced Clinical Case Managers, our complex care training model is renowned and considered sector leading.
Because your child or young person is unique, we provide our Healthcare Assistants with bespoke, child-specific training. Personalised training follows a pathway that ensures the right staff are trained with the appropriate skills to manage your child or young person’s complex care needs.
- Assessment: A clinical nurse manager completes an assessment on your child’s needs.
- Assigning staff: Our team select the right team to manage your child’s care.
- Bespoke training: Our Clinical Case Managers deliver personalised training.
Complexities vary between each child or young person. Our Healthcare Assistants are empowered with the skills and knowledge required to manage clinical duties such as:
- Bowel management
- Colostomy/Ileostomy care
- Complex tracheostomy care
- Diabetes management
- Emergency Hickman line training
- Intermittent catheterisation
- Suprapubic catheter management
- Symptom management planning